Healthcare and Fitness Medical Administrative Assistant (CMAA exam) 365 Hours 6 Months Beginner English Overview Syllabus Objectives Requirement Certification Features Medical administrative assistants primarily work in doctor’s offices, clinics, outpatient settings, hospitals, and other healthcare settings. Medical administrative assistants, medical secretaries, and medical records clerks are all positions in great demand. The growth and the complexity of the U.S. healthcare system have resulted in a substantial increase in the need for qualified medical administrative assistants. The Medical Administrative Assistant Program, offered by our accredited school partners, covers information on the medical assisting profession, interpersonal skills, medical ethics and law, medical terminology, basics of insurance billing and coding, telephone techniques, scheduling appointments, medical records management and management of practice finances. A great course for physicians medical office professionals! This program prepares students to function effectively in many of the administrative and clerical positions in the healthcare industry. It provides students a well-rounded introduction to medical administration that delivers the skills students require to obtain an administrative medical assistant position or advance within their current healthcare career. This course covers the following key areas and topics: • History and background of the medical assisting profession • Interpersonal skills, medical ethics, and basic medical law • Telephone techniques and skills for scheduling appointments • Medical terminology • Basics of insurance billing and coding • Medical records management and management of practice finances Medical Administrative Assistant Detailed Course Information: • An overview of the healthcare industry and expectations for a healthcare professional • Role of the medical administrative assistant • History of medicine, medicine and the law, medical malpractice, medical ethics, and medical practice specialties • Ethical and legal issues, fraud abuse, and compliance • Office and patient communication techniques, appointment scheduling and general office duties • Technology in the healthcare environment • Basic terminology used in the medical office • Medical records management, confidentiality of the medical record, initiating a medical record for a new client and filing reports in the medical record • HIPAA review and patient bill of rights and confidentiality • Financial and practice management • Health insurance coverage, and billing and coding procedures • Professional fees, billing and collecting procedures, accounting systems and credit arrangements • Medical accounting, financial statements, cost analysis, and budgets for the medical practice • Specimen collection, laboratory safety and federal and state regulations • Assisting with medical emergencies • Career development Enroll through one of our accredited university or college partners today! Students will recieve these textbooks with their program: • Administrative Medical Assisting: Foundations and Practices, 2nd edition, by Malone • Student Workbook for Administrative Medical Assisting: Foundations and Practices, 2nd edition, by Malone • Student Study Notes for Medical Terminology: Get Connected! 1st edition, by Frucht Students will learn: • History and background of the medical assisting profession • Interpersonal skills, medical ethics, and basic medical law • Telephone techniques and skills for scheduling appointments • Medical terminology • Basics of insurance billing and coding • Medical records management and management of practice finances • Ethical and legal issues, fraud abuse, and compliance • Office and patient communication techniques, appointment scheduling and general office duties • Technology in the healthcare environment • Basic terminology used in the medical office • HIPAA review and patient bill of rights and confidentiality • Financial and practice management • Medical records management, confidentiality of the medical record, initiating a medical record for a new client and filing reports in the medical record • Health insurance coverage, and billing and coding procedures • Professional fees, billing and collecting procedures, accounting systems and credit arrangements • Medical accounting, financial statements, cost analysis, and budgets for the medical practice • Specimen collection, laboratory safety and federal and state regulations • Assisting with medical emergencies Medical Office Assistant Module 1 Professional and Career Responsibilities • Customer Service • Employment Opportunities • Job Responsibilities • Understanding Emotional Work-Related Problems • Professionalism • Licensure • Certification • Health Care Reform • History of Health Care • Changes in Health Care • Today’s Health Care Delivery System • Medical Practice Setting • Physician Specialist Medical Office Assistant Module 2 Ethics and Communications • Medical Ethics • Medical Etiquette • HIPAA 1996 • Confidentiality • Medical Professional Liability • Criminal and Civil Law • Litigation Prevention • Essential Communication • Methods of Communication • Professional Communication Medical Office Assistant Module 3 Reception and Telephone Procedures • Office Receptionist • Opening the Medical Office • Processing Patients • Office Safety and Emergency Preparedness • Closing the Medical Office • Telephone Communication • Telephone Equipment & Services • Telephone Policies & Procedures • Telephone Reference Aids Medical Office Assistant Module 4 Appointments and Filing Procedures • Scheduling Appointments • Scheduling Tips & Types of Appointments • Appointment Reminder Systems • Appointment Reference Sheet • Commercial Filing Systems • Electronic Filing Systems • Paper-Based Filing System • Filing Equipment, Supplies, & Their Uses • Charge-Out & Control Systems • Filing Documents in Patient Records • Record Retention & Storage • Destroying Documents Medical Office Assistant Module 5 Medical, Drug, and Prescription Records • Patients’ Medical Records • Medical Record Systems • Recordkeeping • Documentation Guidelines • Correcting a Medical Record • Audit of Medical Records • History of Drug Laws • Drug Names & References • Understanding Prescriptions • Control & Storage of Drugs Medical Office Assistant Module 6 Written Communication • Letter Standards, Styles & Components • Composing Letters • Corrections in Business Correspondence • Envelope Enclosures • Medical Transcription • Processing Mail • Electronic Correspondence • Supplies & Equipment • Handling Incoming & Outgoing Mail • Managing Office Mail • Electronic Mail Medical Office Assistant Module 7 Banking • Revenue Cycle • Fee Schedules • Patient Billing • Receiving Insurance Payment • History of Credit • Credit & Collection Laws • Checks & Bank Deposits • Checkbook Management • Bank Statements Medical Office Assistant Module 8 Bookkeeping and Coding • Patient Accounts • Daysheet • Accounts Receivable Control • Cash Funds • Procedure Coding • Coding Terminology • Diagnostic Coding Using ICD-10-CM • ICD-10-CM Codebook • Chapter-Specific Coding Guidelines Medical Office Assistant Module 9 Health Insurance Systems and Office Responsibilities • Third-Party Payers • Insurance Plans & Programs • Handling Insurance Claims • Claims Submission & Time Limits • Office Guidebooks • Employer Responsibilities • Facility Oversight • Office Supplies • Business Travel Medical Office Assistant Module 10 Financial Management • Managing the Office • Medical Practices • Computerized Financial Management • Analyzing Practice Productivity • Accounts Payable • Payroll • Seeking a Position as an Administrative Medical Assistant All required reference materials are provided with this program. Technical requirements: Internet Connection • Broadband or High-Speed (DSL, Cable, Wireless) Hardware Requirements • Processor – 2GHz Processor or Higher • Memory – 1 GB RAM Minimum Recommended Software Requirements • Operating Systems – Windows 7, 8 or 10; Mac OS x 10 or higher • Microsoft Office 2007, 2010 or 2013 or a Word Processing application to save and open Microsoft Office formats (.doc, .docx, .xls, .xlsx, .ppt, .pptx) • Internet Browsers – Google Chrome is highly recommended • Cookies MUST be enabled • Pop-ups MUST be allowed (Pop-up Blocker disabled) • Adobe PDF Reader • An advantage over other candidates when applying for clinical medical assistant positions • A simple way to prove your qualifications and competence as a clinical medical assistant • Less on-the-job training required • Better chances of having more job stability and shift hours • Increased pay • Potential for growth within the clinical medical assistant profession Relevancy – With annual reviews and enhancements, this program guarantees accurate and relevant curriculum that meets employer requirements for the knowledge and skills demanded to successfully enter the workforce. Career Readiness – Our Career Kit is designed to provide students with the practical tools they’ll need to help find a job once they have completed training and earned their certification. With our Career Kit, students are sure to impress! Using our practical templates and prompts, students can present their BEST self to future employers. Curriculum Format – We believe career training should be engaging and fun, not exhausting, and boring. To achieve this, we have developed our program with a mix of formats including reading material, video lectures, procedure videos, interactive activities and games, knowledge check ins, and section assessments. By incorporating a balanced mixture of interactivity, engagement, and comprehension testing, this program ensures a well-rounded experience for students that will not only fully prepare them to enter the workforce but also provide a fun, entertaining way to learn. With real-life procedure videos, students are provided a combination of comprehensive instructions, visual and auditory demonstrations, and hands-on practice exercises. 6 Reasons to Complete Your Training With Us First Name* Last Name* Phone* Email* Are you the spouse of an active military member?* -None-YesNo Program Preference -None-HealthcareBusinessITFitness and WellnessMedia and DesignCulinarySkilled TradesHelp Me Decide Comments / Questions Lead Status -None-NewCall In TransferEmployer ApprovalDeposit ReceivedPaperwork SentJunk, Spam, DuplicateInvalid Contact InformationNot InterestedStudent Non-responsiveContact AttemptContact MadeCall Back RequestedAA Appt SetMissed AppointmentInterviewedGovt Funding Appt SetGovt Appt WaivedWaiting for PaymentEnrollment ScheduledJunk LeadNot QualifiedRe-EngagementMarketing Re-EngagementStudent App Submitted Lead Source -None-AdvertisementResponseIQCareer FairCCIClient Hosted SiteClient LeadClient RegistrationCold CallECEmail MarketingExternal ReferralFacebookGoogle AdWordsHigh SchoolHigher Level EdMaleSpouseKatTestOtherOutreachPassport OutreachPDLPPCPPC Inbound CallPPC- Student LoanPPC/MyCAAPublic RelationsSallie MaeScholarship ApplicationSEO- Social MediaShop CallTwitterVoc Rehab – SEOVoc Rehab – ReferralWeb ResearchWord of mouthChatWebSite VisitPayment Plan ApplicationVideo MarketingStudent ApplicationPop Up FormDress for SuccessSocial MediaAffiliatesClientsReferralWebsite Lead Source (new) -None-Social MediaPPCAffiliatesClientsReferralWebsite Lead Segment -None-Facebook AdsGoogle AdwordsECClient AffiliateRegistration SystemsPAS SiteHosted SiteManual SubmissionInternal Affiliate SiteVR CounselorPDLOrganicHome SiteMyCAA Site/CounselorTraining ManagerClient MarketingCMG CampaignCPD Campaign Lead Origin -None-MYCAA – K-updatedMYCAA – KMYCAA – G-updatedMYCAA – HMYCAA – GTeacher CE PromoTeacher CE Promo 2Admin Submission FormGJT- Contact UsGJT- Zoho FormDFS Referral FormAPIPAS- Lead FormPAS- Enrollment FormResponse IQContact Us FormRefer a Friend FormPayment Plan AppStudent ApplicationLive ChatTraining Plan BuilderPop Up FormManual EntryNew Teacher CE CBO – Lead FormWebsite VisitCareer Guide requestGJT-Military/ Get ConnectedGJT-Military/ Career CoachGJT-Military/ Apply NowUnknown External Referrer FAQ $ 2995 Add to Cart Overview Why train with us Bulk Discounts & Flexible Pricing FAQ Need a financial assistance document for any 3rd party funding source? 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